FAQs

Answers to frequently asked questions about HomeAgain and microchipping.

What makes HomeAgain unique?

Only HomeAgain combines advanced microchipping technology with innovative pet recovery services to create a higher standard in pet protection. The comprehensive, proactive HomeAgain approach to pet recovery offers the highest likelihood of reuniting lost pets with their owners. That’s because only HomeAgain has a proactive network of veterinarians, shelters, and volunteer PetRescuers who are immediately notified through Lost Pet Alerts to help locate lost pets. And HomeAgain maintains pet owner contact information by proactively prompting owners to update it during the annual membership renewal process and through other member communications. Moreover, only HomeAgain offers pet owners a host of value-added services with an annual membership. These include attractive wellness benefits like 24/7 access to a Pet Emergency Medical Hotline.

How much does HomeAgain membership cost pet owners?

Following the first year of HomeAgain membership (which is regularly priced at $17.99 but may be offered at a discount through a HomeAgain vet clinic or shelter), pet owners will be able to maintain their exclusive member benefits by renewing their annual membership at a nominal cost of $17.99 per year.
Note: microchip registration is included with the first year of HomeAgain membership. Once registered, microchips remain in the HomeAgain database permanently and may be updated online at no charge anytime by logging into HomeAgain.com, regardless of annual membership status.

How much do HomeAgain microchips and scanners cost veterinarians?

New HomeAgain clinics will be offered an introductory price of $750 (a $1,349 value) for two cartons of Universal WorldChip™ microchips and one Universal WorldScan™ Reader. For every 25 HomeAgain enrollments, clinics will receive a free carton of microchips. With continued enrollments at that level, it is possible to never have to pay for microchips again. Animal shelters should call 1-888-HomeAgain for information on discounted shelter pricing.

Can the HomeAgain scanner detect and read all microchips?

Yes, the HomeAgain Universal WorldScan™ Reader is a universal scanner shown in a real-world trial to be the most sensitive in detecting all frequencies of microchips—regardless of brand—and accurately displaying the ID codes.1

How do people register their pets with HomeAgain? How do they change their contact information?

Studies have shown that less than 50% of microchips are ever registered by pet owners, so taking care of microchip registration before the pet leaves your clinic or shelter is important. This may be done online by logging into the HomeAgain Vet Portal or HomeAgain Shelter Portal, or by mailing in the microchip enrollment form.

Owners may register their pets online at HomeAgain.com or by calling 1-888-HomeAgain (1-888-466-3242). Owners will need to supply their contact information as well as their pet’s unique microchip ID code and a description of the pet. Photos are strongly recommended.

HomeAgain members may update their contact information at any time online by logging into HomeAgain.com or by phone at no charge; in addition, they will be prompted to do so throughout the year and when their annual membership comes up for renewal.

If pet owners decide not to renew their annual membership, will their pets’ microchip ID codes and information still remain in the HomeAgain database?

Once entered in the HomeAgain database, microchips are registered for life, whether or not pet owners renew their annual memberships, and contact information may be updated online anytime free of charge by logging into HomeAgain.com. However, if a non-member’s pet is lost, they are not eligible for the value-added benefits included with the annual HomeAgain membership, such as proactive outreach to local PetRescuer volunteers, travel assistance for found pets, the 24/7 medical hotline, etc.

Can other brands of microchips be registered in the HomeAgain National Pet Recovery Database?

Yes, owners of pets implanted with any brand of microchip can register their pets’ microchip ID with HomeAgain to become members and receive all the same benefits as HomeAgain members with HomeAgain microchips. They, too, will need to pay the annual membership fee to maintain their exclusive member benefits. Once registered, their pets' microchip ID will remain in our database for life, regardless of membership status, and contact information may be updated online anytime free of charge by logging into HomeAgain.com.

What are the AVMA guidelines for veterinarians on scanning animals?

"Scanning animals for microchips is necessary for the identification system to be effective. Therefore, every companion animal, bird, and equid presented to a veterinarian should be scanned, whenever possible, for the presence of a microchip…this routine scanning for a microchip not only aids in the positive identification of an animal, but also provides the opportunity to assess if the microchip is still functioning properly and located appropriately, as well as reminding owners to keep their microchip database contact information current."2 Read more of the AVMA Policy on Effective Electronic Identification.

Who do I contact if I have further questions, would like to receive promotional materials for my clinic, or want to order HomeAgain microchips and scanners?

Call us directly at 1-888-466-3242, or contact your Intervet/Schering-Plough Animal Health Representative.

I signed up to be a PetRescuer and receive Lost Pet Alerts emailed to me. How can I change my alert area and/or zip code?

The easiest way to change your alert area and/or zip code is to unsubscribe and then sign up again with a new alert area or zip code. At the bottom of your Lost Pet Alert email, click on the link to 'no longer receive Lost Pet Alerts'. On the PetRescuer Communications Preference page, all PetRescuers can select "No" to stop receiving emails. Then, re-subscribe at http://public.homeagain.com/petrescuers.html with the your new zip code and alert area.

References:
1. Lord LK, Pennell ML, Ingwersen W, Fisher RA. Sensitivity of commercial scanners to microchips of various frequencies implanted in dogs and cats. J Am Vet Med Assoc. 2008;233(11):1729–1735.

2. American Veterinary Medical Association (AVMA). AVMA policy: The objectives and key elements needed for effective electronic identification of companion animals, birds, and equids. Available at: http://www.avma.org/issues/policy/electronic_identification.asp. Accessed April 8, 2010.

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